Service Process

Pre-sales Planning

Be a good staff and assistant of the customer, and make sure every investment get high return.

     1.Provide suggestions for the customer about steel castings production according to customer demand or drawing size. 

     2.Design the manufacturing process of casting parts according to customers' special requirements.

     3.Engineering technicians make site planning and design for customers on site.

Sales Tracking

Timely communication and continuous improvement, dedicated to maximize customer value.

  1. Respect every opinion of our customers, make it a win-win transaction.

  2. Keep inform of the contract progress to ensure product acceptance smoothly.

  3. Assist our customer in drawing up construction scheme.

After-sales Service

The end of sales is not the end of our service. Continuous and reliable service will save your worries.

     1.Send professional after-sales people on site to assist our customer in installation and debugging.

     2.Provide train for operational staff to guarantee smooth running of the equipment.

     3.Equipment warranty is one year, during which maintenance is free.

     4.If any problem comes up, please contact with us at any time. We will send professional technician on-site service.

     5.We provide parts production and processing service the whole year.

24 hours phone available, even on holidays.